INFI360 is our omnichannel customer engagement platform for every sector. WhatsApp, SMS, OTP, RCS, AI voice calls, IVR, missed calls, e-mail, web chat and chatbots work together with KYC and digital marketing in one ecosystem, with one inbox, one customer view and one partner.
Unified inbox · Customer 360
A customer finds you on Instagram, continues on WhatsApp and calls your IVR in the evening. INFI360 keeps it all in one thread, with AI suggestions, so any team member can pick it up. Choose a conversation, use the AI reply or type your own, and pick the channel to send it on.
Journey builder · smart fallback
Build a journey once. INFI360 starts on the cheapest channel and moves to the next only when the customer hasn’t responded, ending with a person when it matters. Pick how this customer behaves and run the journey.
Why INFI360
Most businesses buy SMS from one company, WhatsApp from another, IVR and calling from a third, and marketing from an agency. Every vendor brings its own contract, dashboard and customer data. INFI360 puts them in one place.
| Without | With INFI360 | |
|---|---|---|
| Vendors & contracts | 6–8 | 1 |
| Inboxes and dashboards | One per channel | One |
| Customer view | Scattered | 360° timeline |
| When a channel fails | Message lost | Smart fallback |
| Integration with your systems | Repeated per vendor | One API layer |
| Support | Many numbers | One team |
Plan builder
Start with what you need today and add modules as you grow. Switch modules on and off to see which moments of your customer’s journey are covered.
Editions
Each edition comes with the journeys, templates and integrations your sector needs.
What’s inside INFI360
How it connects
Rollout
Each phase works on its own, so customers feel the difference from the first month.
WhatsApp, SMS and the unified inbox go live. Every message lands in one place.
Journeys with smart fallback, AI calls, IVR and missed-call capture.
Sector modules, KYC and document AI, campaigns and analytics.