SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

  • When you sign up/subscribe to any of Infinitio Digital’s plans, as part of the buying and selling process, Infinitio Digital collects personal information from you such as your name, address and email address. Infinitio Digital also automatically receives your computer’s internet protocol (IP) address that helps provide it with relevant information pertaining to your browser and operating system.

  • All the data collected from you and your Infinitio Digital bots is owned by you completely. Infinitio Digital has absolutely no ownership over it.

SECTION 2 – CONSENT

  • How do you get my consent?

  • When you provide Infinitio Digital with personal/financial information to sign up or purchase a plan, this implies that you consent to it collecting this information and using it for that specific purpose only.

  • How do I withdraw my consent?

  • If after you opt in, you change your mind, you may withdraw your consent from Infinitio Digital to contact you or retain your information at anytime, by emailing Infinitio Digital at infinitiodigital@gmail.com.

SECTION 3 – CLIENT AND CHATBOT USER DATA

  • The information Infinitio Digital receives from its Clients and the client’s Chatbot users is handled in different ways. Please find the details below.

3.1 – Infinitio Digital Clients

  • A. Information collected directly from the client.

  • As a client of Infinitio Digital, information is collected relating to you and your use of our services from a variety of sources including Registration information, Chatbot Data, Plan & Billing Info.

  • Infinitio Digital may also collect your personal information or data if you submit it through other means for a different context. For example, if you write a testimonial.

  • B. Information Infinitio Digital collects about a client indirectly or passively through other forms of interaction.

  • Infinitio Digital may also collect your usage, device, application and referral data including but not limited to Chat data, IP address, browser type, geographic location, referred source etc.

  • Infinitio Digital may also collect personal information or data from third parties if the client permits those third parties to share such information.

  • Infinitio Digital also uses third-party tracking services that employ cookies and collect aggregated and anonymized data about visitors. This data can include usage and user statistics, among other types of data.

3.2 – Infinitio Digital’s Clients Chatbot Users

  • As a chatbot user, when you respond to chatbots hosted by Infinitio Digital, on behalf of its clients and upon their instructions, Infinitio Digital collects information relating to you and your use of our services from a variety of sources:

  • A. Information collected directly from the chatbot user:

  • Infinitio Digital collects and stores the chatbot’s responses from the chatbot user. Since Infinitio Digital client is usually the same person that invited the chatbot user to use the chatbot, that client is responsible for the data and manages it.

  • Note: Infinitio Digital is not responsible for any content of its clients chatbots and does not manage their bots or data.

  • B. Information Infinitio Digital collects about chatbot users from other sources

  • Infinitio Digital may also collect your usage, device, application, IP address, browser type, geographic location, referred source etc.

  • Infinitio Digital also uses third-party tracking services that employ cookies and collect aggregated and anonymized data about visitors. This data can include usage and user statistics, among other types of data.

  • Infinitio Digital also collects Email address & Mobile Numbers of the chatbot users if the client adds an email/mobile question to their chatbots. The chatbot user may choose to not give their email/mobile when having a conversation with the chatbots that are made by clients using Infinitio Digital.

3.3 – Data Retention

  • Infinitio Digital has your data backed up for seven days. Any requests to get your data back in case of bot deletion can only be processed within the next 7 days. No requests will be allowed past the 7-day period, as all data will permanently be deleted from our data centers.

SECTION 4 – PURPOSES OF THE USE AND SHARE OF CLIENT AND CHATBOT USER INFORMATION/DATA

  • Infinitio Digital uses the information we collect from you to perform the services agreed upon, described in the Terms of Use.

  • Internally, Infinitio Digital may also perform statistical and other analysis on information collected to measure user behavior and trends, to monitor, troubleshoot, and improve its services and to plan for new features.

  • Infinitio Digital may use your information for internal purposes designed to keep its services secure and operational, such as for testing purposes, troubleshooting, to prevent abusive activity (i.e. fraud, spam, phishing activities), and for service improvement, research, and development purposes.

  • Infinitio Digital also collects your data to answer your questions and provide you with Infinitio Digital tips and updates.

  • Infinitio Digital does not sell your chatbot data to third parties without your permission. Infinitio Digital can share your information with its service providers upon consent from you, in which case those third parties are required to comply with this privacy policy and any other adequate technical and organizational measures. Infinitio Digital contractually binds these service providers to keep your information confidential and to use it only for the purpose of providing these services.

  • Your data is not disclosed to any third party except

    • for providing the services you requested and for which Infinitio Digital collaborates with third parties,

    • when you give explicit permission,

    • when it is required by a competent authority in the exercise of its duties (for example in order to investigate, prevent, or take action regarding illegal activities), or

    • as otherwise required by law.

  • Infinitio Digital does not use your chatbot data other than as described in this Privacy Policy and the Terms of Use.

  • If the ownership of Infinitio Digital changes or Infinitio Digital undergoes a corporate reorganization (including a merger or consolidation), or any other action or transfer between Infinitio Digital entities, you expressly consent to Infinitio Digital transferring your information to the new owner or successor entity so that the services agreed upon can be continued.

SECTION 5 – PAYMENT

  • Infinitio Digital does not store your card data on its servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

SECTION 6 – THIRD-PARTY SERVICES

  • In general, any third-party providers used by Infinitio Digital will only collect, use and disclose your information to the extent necessary to allow them to perform agreed upon services.

  • However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information provided to them for purchase-related transactions.

  • For these providers, Infinitio Digital recommends that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.

  • In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than you. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

  • Once you leave Infinitio Digital’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or Infinitio Digital’s Terms of Service.

SECTION 7 – SECURITY

  • To protect your personal information, Infinitio Digital takes careful precautions and follows the best industry practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

SECTION 8 – COOKIES

  • If you prefer not to accept cookies or otherwise wish to disable Infinitio Digital’s use of tracking technologies, most browsers and mobile devices allow you to change your settings to notify you when you receive cookies or when other tracking technologies are being used, and to choose whether to accept/allow it. Most browsers also allow you to disable or delete existing cookies or to automatically reject future cookies. Disabling cookies may limit your ability to use Infinitio Digital’s services.

  • Certain tracking technologies Infinitio Digital uses are related to advertising networks, and through those technologies Infinitio Digital may share certain information such as IP addresses. No personally identifiable information is shared with these advertising networks, but please note that the information shared with those advertising networks might be combined with other information about you that those networks may have collected from other sources.

  • You must not modify, adapt or hack the service or modify another website to falsely imply that it is associated with any Infinitio Digital service.

SECTION 9 – AGE OF CONSENT

  • By using this site, you represent that you are at least the age of majority in your state or province of residence.

SECTION 10 – CHANGES TO THIS PRIVACY POLICY

  • Infinitio Digital reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If material changes are made to this policy, Infinitio Digital will notify you that it has been updated, so that you are aware.

Software

  • Any software available for download via the Site is the copyrighted work of Infinitio Digital and/or its licensors. Use of such software is governed by the terms of the end user licence agreement that accompanies or is included with the software. Downloading, installing, and/or using any such software indicates your acceptance of the terms of the end user licence agreement.

QUESTIONS AND CONTACT INFORMATION

  • If you would like to: access, correct, amend or delete any personal information Infinitio Digital has about you, register a complaint, or simply want more information, please contact infinitiodigital@gmail.com.